Thank you for shopping with **Beautiyo**. We’re committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, and tracking to ensure you know what to expect when shopping with us.

By placing an order with Beautiyo, you agree to the terms outlined in this Shipping Policy.

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## Order Processing

We carefully prepare every order to ensure it arrives in excellent condition.

* Orders are typically processed within **1–3 business days** after payment has been successfully confirmed.
* Orders are processed **Monday to Friday**, excluding UK public holidays.
* Orders placed after business hours will begin processing on the next working day.
* During busy periods, seasonal promotions, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.

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## Estimated Delivery Times

### United Kingdom

* **Standard Delivery:** 3–7 Working Days

Delivery times are estimates only and may vary depending on:

* Delivery location
* Courier operations
* Weather conditions
* Public holidays
* Unexpected transportation delays

While we work hard to meet these estimates, delivery dates cannot be guaranteed.

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## Shipping Confirmation & Tracking

When your order has been dispatched, you’ll receive an email including:

* Shipping confirmation
* Tracking number
* Courier information
* Tracking link

Please allow **24–48 hours** for tracking information to become active after dispatch.

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## Shipping Address

Please ensure your delivery address is complete and accurate before placing your order.

Customers are responsible for providing:

* Full name
* Correct street address
* Flat or apartment number (if applicable)
* Town or city
* County (if applicable)
* Postcode

Beautiyo cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.

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## Address Changes

Need to update your delivery address?

Please contact us immediately after placing your order.

Address changes can only be made before your order enters the processing stage.

Once an order has been dispatched, we’re unable to amend the delivery address.

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## Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately.

This may happen due to:

* Product availability
* Warehouse inventory
* Packaging requirements

If this occurs, you’ll receive tracking information for each shipment where applicable.

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## Delivery Delays

Although we aim to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

* Severe weather conditions
* Courier service disruptions
* Public holidays
* High seasonal demand
* Transportation or operational delays

If your parcel is delayed, we recommend checking your tracking information regularly for the latest updates.

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## Lost or Missing Parcels

If your tracking shows your parcel has been delivered but you cannot locate it, please:

* Check around your delivery address.
* Ask household members or neighbours if they accepted the parcel.
* Contact the courier for additional delivery information.

If you’re still unable to locate your order, please contact our customer support team and we’ll do our best to assist you.

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## Damaged Deliveries

If your order arrives damaged, please notify us within **48 hours** of delivery.

To help us investigate your claim quickly, please include:

* Your order number
* A description of the issue
* Clear photographs of the damaged item
* Photos of the parcel packaging

Our team will review your request and work towards a suitable resolution.

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## Delivery Restrictions

At this time, delivery availability may vary depending on your location.

If we’re unable to deliver to your address, we’ll contact you as soon as possible to discuss available options.

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## Undeliverable Orders

Orders returned to us because of:

* Incorrect delivery information
* Failed delivery attempts
* Unclaimed parcels

may require additional postage before they can be resent.

Please check your delivery details carefully before completing your purchase.

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## Questions About Shipping?

If you have any questions regarding your order, delivery, or tracking information, our customer support team is always happy to help.

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# Customer Support

**Store Name:** Beautiyo

**Business Type:** UK Online Nail Care Store

**Product Category:**

* Nail Care

**Email:** [support@beautiyo.co.uk](mailto:support@beautiyo.co.uk)

Please include your **order number** whenever you contact us so we can assist you as quickly as possible.

Thank you for choosing **Beautiyo**. We appreciate your trust and look forward to delivering quality nail care products with reliable service and excellent customer support.