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Track Your Order

Thank you for shopping with Beautiyo.

We understand how exciting it is to receive your order, and we’re committed to keeping you informed every step of the way. Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with your tracking details, allowing you to follow your parcel until it arrives.

How to Track Your Order

Tracking your order is quick and easy.

Step 1

Check your inbox for your Dispatch Confirmation email.

Step 2

Locate your Tracking Number within the email.

Step 3

Click the tracking link provided or enter your tracking number on the courier’s website.

Step 4

View the latest updates on your parcel, including its current location and estimated delivery date.

Please allow 24–48 hours after dispatch for tracking information to become available.

Order Processing

Before your order is dispatched, it goes through our processing and quality checks.

  • Orders are typically processed within 1–3 working days.
  • Orders are processed Monday to Friday, excluding UK public holidays.
  • During seasonal sales and busy periods, processing times may take slightly longer.

Once your order has been dispatched, you’ll receive an email confirming your shipment.

Order Status Guide

Your order may display one of the following tracking statuses:

Order Confirmed

Your order has been received successfully and payment has been authorised.

Processing

We’re preparing, checking, and packing your order for dispatch.

Dispatched

Your parcel has been handed over to the courier.

In Transit

Your parcel is on its way to your delivery address.

Out for Delivery

Your parcel is with the courier and is expected to be delivered today.

Delivered

Your parcel has been delivered to the address provided during checkout.

I Haven’t Received My Dispatch Email

If you haven’t received your dispatch confirmation:

  • Check your Junk or Spam folder.
  • Confirm the email address used when placing your order.
  • Allow up to 3 working days for order processing.

If you’re still unable to locate your tracking information, please contact our customer support team.

My Tracking Information Hasn’t Updated

Sometimes courier tracking information takes time to refresh.

This may occur because:

  • The parcel is awaiting its first scan.
  • It’s moving between sorting facilities.
  • The courier is experiencing temporary delays.
  • There is increased shipping volume.

Please allow 24–48 hours before checking again.

My Parcel Is Delayed

Although we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to:

  • Severe weather conditions
  • Courier network disruptions
  • Public holidays
  • High seasonal demand
  • Transportation issues outside our control

We appreciate your patience and recommend checking your tracking information regularly for updates.

My Parcel Shows as Delivered but I Haven’t Received It

If your tracking information shows your parcel has been delivered but you can’t locate it:

  • Check around your property.
  • Ask family members, neighbours, or your building reception if someone accepted the parcel on your behalf.
  • Contact the courier for additional delivery information.

If you’re still unable to locate your order, please get in touch with us and we’ll do our best to assist you.

Need Help With Your Order?

To help us assist you as quickly as possible, please include the following information when contacting us:

  • Full name
  • Order number
  • Email address used to place the order
  • A brief description of your enquiry

Providing these details allows us to locate your order quickly and provide the best possible support.

Customer Support

Store Name: Beautiyo

Business Type: UK Online Nail Care Store

Product Category:

  • Nail Care

Email: support@beautiyo.co.uk

If you have any questions regarding your order, delivery, or tracking information, our customer support team is always happy to help. We strive to provide prompt, friendly, and professional assistance throughout your shopping experience.

Thank you for choosing Beautiyo. We appreciate your trust and look forward to delivering quality nail care products with reliable service and outstanding customer support.