Refund & Returns Policy
At Beautiyo, customer satisfaction is important to us. We want you to shop with confidence, knowing that we’re here to help if something isn’t quite right with your order.
Please read this Refund & Returns Policy carefully before requesting a return.
By placing an order with Beautiyo, you agree to the terms outlined below.
Return Eligibility
We accept returns on eligible items within 14 days of the delivery date.
To be eligible for a return, your item must:
Be unused and unopened.
Be in its original condition.
Include all original packaging.
Be returned within the applicable return period.
Include proof of purchase or your order number.
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
For hygiene, health, and safety reasons, certain products cannot be returned, including:
Opened or used nail care products
Products with broken safety seals
Items that have been damaged after delivery
Clearance or final sale items
Gift cards (where applicable)
Products returned outside the eligible return period
Please review your order carefully before opening or using any product.
How to Request a Return
If you’d like to return an eligible item, please contact our customer support team before sending anything back.
Please include:
Your full name
Order number
Email address used for your purchase
Reason for the return
Photographs (if the item is damaged, faulty, or incorrect)
Once your request has been reviewed, we’ll provide return instructions if your return is approved.
Please do not return products without first contacting us.
Return Postage
Unless the return is due to our error or you received a damaged or incorrect item, customers are responsible for return postage costs.
For your protection, we recommend using a tracked delivery service when returning items.
Beautiyo cannot be held responsible for returned parcels that are lost or damaged during transit.
Original delivery charges are generally non-refundable unless required by applicable law.
Damaged, Faulty, or Incorrect Items
If your order arrives:
Damaged
Faulty
Incorrect
Incomplete
Please contact us within 48 hours of delivery.
To help us resolve the issue promptly, include:
Your order number
A description of the issue
Clear photographs of the item
Photos of the packaging (if applicable)
Our support team will investigate your request and work towards an appropriate solution as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we’ll notify you of the outcome.
If your refund is approved:
The refund will be issued to your original payment method.
Processing times vary depending on your bank or payment provider.
It may take several working days before the funds appear in your account.
Late or Missing Refunds
If your refund has been approved but hasn’t yet appeared in your account, we recommend:
Checking your bank account again.
Contacting your card issuer.
Contacting your bank, as processing times may vary.
If you’ve completed these steps and still need assistance, please contact our customer support team.
Order Cancellations
Orders may only be cancelled before they enter the processing stage.
Once an order has been processed or dispatched, it cannot be cancelled.
If you need to cancel your order, please contact us as soon as possible after placing it.
Exchanges
We currently do not offer direct exchanges.
If you’d like a different product, we recommend:
Returning the eligible item in accordance with this policy.
Placing a new order for your preferred product.
This helps ensure faster processing and product availability.
Our Commitment
We’re committed to providing high-quality nail care products and excellent customer service.
Every return request is reviewed fairly and individually, and we aim to provide prompt, professional support throughout the process.
Your satisfaction is important to us, and we continuously work to make your shopping experience with Beautiyo simple, secure, and enjoyable.
Customer Support
Store Name: Beautiyo
Business Type: UK Online Nail Care Store
Product Category:
Nail Care
Email: support@beautiyo.co.uk
If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We’ll be happy to assist you as quickly as possible and help ensure your experience with Beautiyo is a positive one.